Satisfaction Guarantee
We stand behind our products. If you find you are not fully satisfied with anything, we will refund, replace, or exchange it for you. If you find that you do need to return something, please contact us at customerservice@smartipony.com for instructions.
Next Day Air and 3 Day Select
We love to help you get your new items as soon as possible.
Some items are not available for overnight shipment. these items have this mentioned in the discription.
Sometimes, usually because of inventory fluctuations, we are unable to get something into the mail for quick shipment. When this happens, please be understanding that we are doing our best to get it to you, and will notify you as soon as possible.
Please be aware that overnight and 3 day select does not run on the weekends.
Our overnight and 3 day select prices are directly from the carrier; we are not adding to them to make a profit. That wouldn't be fair to our customers.
Foreign Orders
We can ship internationally. Contact us by email for availability of items, shipping cost, and ordering instructions. Email just makes time differences easier to work with.
We accept US funds only. Customers are responsible for all duties/ customs/ taxes that may be charged. Allow 8 days extra on shipping times.
Forms of Payment
We accept Visa, Mastercard, American Express, Discover, Paypal, Checks and Money Orders. If paying by check or money order, or prefer to mail in your credit card info, go through checkout, then where advised, print out the order form and mail it in with your payment. Your order will be processed and shipped upon clearance of check or money order.
